14-day easy exchange: If you receive a wrong or damaged item, contact us within 14 days of delivery for a free exchange.
How to claim: WhatsApp us your order number + a clear photo/video of the issue. Our team will confirm and arrange the exchange.
Sale items: Discounted items can be exchanged (size/colour) but not refunded — this keeps our prices low for everyone.
Non-exchangeable: For hygiene reasons, opened innerwear items cannot be exchanged.
Refunds: Approved refunds for advance (EasyPaisa) payments are returned to the same EasyPaisa account within 3–5 working days. COD orders have no advance amount to refund.
